{"title":"Returns \u0026 Exchanges","description":"\u003ch2 data-section-id=\"1sj5c9m\" data-start=\"189\" data-end=\"217\"\u003e\u003cspan role=\"text\"\u003e✨ \u003cspan style=\"color: rgb(153, 218, 255);\"\u003e\u003cstrong data-start=\"194\" data-end=\"217\"\u003eReturns \u0026amp; Exchanges\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp data-start=\"219\" data-end=\"367\"\u003eAt \u003cstrong data-start=\"222\" data-end=\"241\"\u003eSUZA Collection\u003c\/strong\u003e, we want you to love every piece you receive 🤍\u003cbr data-start=\"289\" data-end=\"292\"\u003eIf something isn’t quite right, we offer \u003cstrong data-start=\"333\" data-end=\"366\"\u003eeasy returns for store credit\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch3 data-section-id=\"15u74wv\" data-start=\"374\" data-end=\"389\"\u003e\u003cspan role=\"text\" style=\"color: rgb(153, 218, 255);\"\u003e\u003cstrong data-start=\"378\" data-end=\"389\"\u003eReturns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"390\" data-end=\"452\"\u003eWe accept returns for \u003cstrong data-start=\"412\" data-end=\"433\"\u003estore credit only\u003c\/strong\u003e on eligible items.\u003c\/p\u003e\n\u003cp data-start=\"454\" data-end=\"465\"\u003eTo qualify:\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"624\"\u003e\n\u003cli data-section-id=\"zwcxyw\" data-start=\"466\" data-end=\"527\"\u003eItems must be unworn, unwashed, and in original condition\u003c\/li\u003e\n\u003cli data-section-id=\"aqz441\" data-start=\"528\" data-end=\"569\"\u003eFree of smoke, deodorant, and perfume\u003c\/li\u003e\n\u003cli data-section-id=\"18quef4\" data-start=\"570\" data-end=\"624\"\u003eAll original tags must be attached (if applicable)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"626\" data-end=\"686\"\u003eItems that do not meet these conditions may not be accepted.\u003c\/p\u003e\n\u003ch3 data-section-id=\"1ydvm1s\" data-start=\"693\" data-end=\"714\"\u003e\u003cspan role=\"text\" style=\"color: rgb(153, 218, 255);\"\u003e\u003cstrong data-start=\"697\" data-end=\"714\"\u003eReturn Window\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"715\" data-end=\"873\"\u003eAll returns must be requested and shipped within \u003cstrong data-start=\"764\" data-end=\"786\"\u003e7 days of delivery\u003c\/strong\u003e.\u003cbr data-start=\"787\" data-end=\"790\"\u003eWe use the delivery date provided by the shipping carrier to determine eligibility.\u003c\/p\u003e\n\u003cp data-start=\"875\" data-end=\"927\"\u003eReturns sent after this window will not be accepted.\u003c\/p\u003e\n\u003ch3 data-section-id=\"1la2310\" data-start=\"1193\" data-end=\"1213\"\u003e\u003cspan role=\"text\" style=\"color: rgb(153, 218, 255);\"\u003e\u003cstrong data-start=\"1197\" data-end=\"1213\"\u003eStore Credit\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul data-start=\"1214\" data-end=\"1412\"\u003e\n\u003cli data-section-id=\"jwm4jk\" data-start=\"1214\" data-end=\"1285\"\u003eStore credit will be issued via email once your return is processed\u003c\/li\u003e\n\u003cli data-section-id=\"9wc45v\" data-start=\"1286\" data-end=\"1358\"\u003ePlease allow \u003cstrong data-start=\"1301\" data-end=\"1326\"\u003eup to 3 business days\u003c\/strong\u003e after delivery for processing\u003c\/li\u003e\n\u003cli data-section-id=\"86ddms\" data-start=\"1359\" data-end=\"1412\"\u003eCredit will be sent to the email used at checkout\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-section-id=\"1sdgsqf\" data-start=\"1419\" data-end=\"1443\"\u003e\u003cspan role=\"text\" style=\"color: rgb(153, 218, 255);\"\u003e\u003cstrong data-start=\"1423\" data-end=\"1443\"\u003eFinal Sale Items\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"1444\" data-end=\"1511\"\u003eThe following items are \u003cstrong data-start=\"1468\" data-end=\"1482\"\u003efinal sale\u003c\/strong\u003e and not eligible for return:\u003c\/p\u003e\n\u003cul data-start=\"1513\" data-end=\"1658\"\u003e\n\u003cli data-section-id=\"1hm8ia6\" data-start=\"1633\" data-end=\"1658\"\u003ePreorder\/Limited edition items\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"1660\" data-end=\"1792\"\u003eAdditionally, any item purchased at \u003cstrong data-start=\"1696\" data-end=\"1715\"\u003e25% OFF or more\u003c\/strong\u003e is considered \u003cstrong data-start=\"1730\" data-end=\"1744\"\u003efinal sale\u003c\/strong\u003e.\u003cbr data-start=\"1745\" data-end=\"1748\"\u003eThese items cannot be returned or exchanged.\u003c\/p\u003e\n\u003ch3 data-section-id=\"llqycu\" data-start=\"1799\" data-end=\"1816\"\u003e\u003cspan role=\"text\" style=\"color: rgb(153, 218, 255);\"\u003e\u003cstrong data-start=\"1803\" data-end=\"1816\"\u003eExchanges\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"1817\" data-end=\"1899\"\u003eDue to our small team and fast-moving inventory, we do not offer direct exchanges.\u003c\/p\u003e\n\u003cp data-start=\"1901\" data-end=\"1948\"\u003eIf you need a different size or style, you can:\u003c\/p\u003e\n\u003cul data-start=\"1949\" data-end=\"2082\"\u003e\n\u003cli data-section-id=\"si3rvh\" data-start=\"1949\" data-end=\"2012\"\u003eReturn your item for store credit and place a new order, or\u003c\/li\u003e\n\u003cli data-section-id=\"1qfyqbc\" data-start=\"2013\" data-end=\"2082\"\u003ePurchase the new item first and use your store credit once issued\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-section-id=\"1ngdca3\" data-start=\"2089\" data-end=\"2123\"\u003e\u003cspan role=\"text\" style=\"color: rgb(153, 218, 255);\"\u003e\u003cstrong data-start=\"2093\" data-end=\"2123\"\u003eDamaged or Incorrect Items\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"2124\" data-end=\"2325\"\u003eIf you receive a damaged, defective, or incorrect item, please send us an email.\u003cbr data-start=\"2243\" data-end=\"2246\"\u003eYou’ll be asked to provide details and photos so we can assist you quickly 🤍\u003c\/p\u003e\n\u003ch3 data-section-id=\"thu404\" data-start=\"2332\" data-end=\"2353\"\u003e\u003cspan role=\"text\" style=\"color: rgb(153, 218, 255);\"\u003e\u003cstrong data-start=\"2336\" data-end=\"2353\"\u003eMissing Items\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"2354\" data-end=\"2461\"\u003eWe carefully check every order, but if something is missing, please email us within \u003cstrong data-start=\"2438\" data-end=\"2460\"\u003e2 days of delivery\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-start=\"2463\" data-end=\"2531\"\u003eInclude your order number so we can help you as quickly as possible.\u003c\/p\u003e\n\u003ch3 data-section-id=\"1bt6duf\" data-start=\"2538\" data-end=\"2563\"\u003e\u003cspan role=\"text\" style=\"color: rgb(153, 218, 255);\"\u003e\u003cstrong data-start=\"2542\" data-end=\"2563\"\u003ePrice Adjustments\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"2564\" data-end=\"2711\"\u003eWe are unable to offer price adjustments on previous purchases.\u003cbr data-start=\"2627\" data-end=\"2630\"\u003ePlease ensure any promotions or discounts are applied before completing checkout.\u003c\/p\u003e\n\u003ch3 data-section-id=\"1i4rsse\" data-start=\"2718\" data-end=\"2739\"\u003e\u003cspan role=\"text\" style=\"color: rgb(153, 218, 255);\"\u003e\u003cstrong data-start=\"2722\" data-end=\"2739\"\u003eHoliday Items\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"2740\" data-end=\"2837\"\u003eItems purchased for specific holidays are not eligible for return after the holiday has passed.\u003c\/p\u003e\n\u003cp data-start=\"2839\" data-end=\"2918\"\u003eTo qualify, returns must be requested and approved \u003cstrong data-start=\"2890\" data-end=\"2917\"\u003ebefore the holiday date\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch3 data-section-id=\"makz0i\" data-start=\"2925\" data-end=\"2943\"\u003e\u003cspan role=\"text\"\u003e\u003cstrong data-start=\"2929\" data-end=\"2943\"\u003eNeed Help?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp data-start=\"2944\" data-end=\"3021\"\u003eWe’re always here for you 🤍\u003cbr data-start=\"2972\" data-end=\"2975\"\u003eEmail us at:\u003cbr data-start=\"2987\" data-end=\"2990\"\u003e\u003cstrong data-start=\"2990\" data-end=\"3021\"\u003e\u003ca data-start=\"2992\" data-end=\"3019\" class=\"decorated-link cursor-pointer\" rel=\"noopener\"\u003ethesuzacollection@gmail.com\u003c\/a\u003e\u003c\/strong\u003e\u003c\/p\u003e","products":[],"url":"https:\/\/suzacollection.com\/collections\/returns-exchanges.oembed","provider":"Suza Collection","version":"1.0","type":"link"}